TERMS & CONDITIONS VOLUME BASED INTERNET

1. Volume Based quota benefit changes are valid since May 8, 2019 for Prepaid & Postpaid customers
2. Volume Based Packages do not provide accumulative quotas. All quotas from Volume Based purchases can only be used according to the validity period of the package and cannot be extended to the next period
3. Volume Based Auto Renewal (automatic renewal) customers who have previously subscribed, will automatically get new benefits when the next automatic renewal starts on May 9, 2019
4. Automatic renewal only applies to monthly packages for prepaid customers. As for postpaid subscribers, automatic renewal applies by subscribing to packages of 60 thousand, 100 thousand, 150 thousand and 200 thousand.
5. The use of quotas (in order of priority) are as follow:

• Chatting Quota (to access texting Line & WhatsApp applications)
• Night internet quota for usage from 01:00 - 05:00 WIB
• Bonus quota (if any)
• 24 Hours Quota

6. If the data plan quota runs out in the middle of the package validity period, the customer will not be able to access Internet services. In order to access the Internet again, customers must first purchase a new Volume Based Plan
7. Customers can purchase 2 (two) or more Smartfren Connex Volume Based data plan which are different with their respective validity periods. Volume Based Auto Renewal (automatic renewal) customers can only buy the Volume Based NON Renewal plan
8. Customers who are currently subscribing to the Unlimited 4G Data Plan package can purchase a Volume Based package with the priority of using the quota is the quota from Volume Based first
9. Hooq and Smart Music free subscription access will be automatically terminated at the end of the plan subscription period for customers who subscribe to non-auto renewal plans
10. For customers who subscribe to auto-renewal packages or auto-renewals, free Hooq and Smart Music subscription access is only valid for the first month (30 days) and no auto-renewal applies to the following months.
11. For Long Plan packages (300 thousand, 500 thousand, 1 million), Hooq and Smart Music subscription access is only valid for the first 30 days since the plan is active
12. If the customer has an Unlimited package and in a condition that has reached FUP (fair usage limit) then buys Volume Based, the internet access speed will follow the speed of the Volume Based package. Customers are advised to activate Airplane ModeAirplane Modemomentarily to ensure speed returns to best effort conditions
13. For Prepaid Customers, the tariff for the data package chosen by the Customer will be calculated with the Customer's credit after the registration and activation of the Volume Based package has been successfully carried out. For Postpaid Customers, the Postpaid Volume Based package tariff will be calculated with the remaining credit limit of the Customer, where the Customer will settle the telecommunications service bill on the due date.

TERMS & CONDITIONS BONUS QUOTA CHAT

1. Bonus chatting quota is only available to access Line and WhatsApp.
2. Bonus chatting quota is not available to open links that are redirected outside of Line and WhatsApp.
3. Video and voice calls via WhatsApp & LINE will consume the 24-hour main quota.
4. When the chat quota runs out, chatting access will use the 24-hour main quota.

TERMS & CONDITIONS OF THE NIGHT INTERNET BONUS

1. The midnight quota can only be used between 01:00 - 05:00 WIB.
2. If internet access is done outside these hours, it will cut the 24-hour main quota.
3. The remaining night internet quota will be forfeited when the active period ends.
4. To optimize the use of midnight internet quota, at 01:00 WIB it is recommended to first turn off the data connection or use "Airplane mode” For a few seconds, then re-enable the data connection