Our eSIM can be used throughout the popular destination spots in Indonesia. Check here s.id/SmartfrenCoverage for our coverage

The list of devices that supports eSIM can be checked here https://s.id/eSIMDevice

FUP (Fair Usage Policy) is a limit on internet speed for heavy users. This is done to prevent overuse/ abuse of services by a few users which could lead to unavailability of services for other users.

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you. You can extend the plan by installing and login to mySF app then buy the preferred plan to extend your plan validity or you can visit Smartfren gallery to buy it on the spot.

We will provide 340 MB/ day to access this application without using any main quota. If this Application Data exhaust in that day, you can still access the application with your main quota. 

Unfortunately, the remaining quota will be forfeited.

Once you click “ACTIVATE” on the registration page, the validity has started. It is recommended to do registration near your departure date and make sure the data you submit are all correct.

Tourists can purchase and activate eSIM fully online without having to visit any offline stores. Just make sure that your email is correct so we can send you the eSIM activation code and please prepare the screenshot of your device IMEI, valid Passport, and Selfie with Passport.

As per Indonesian government regulations, all forms of cell phones, handheld computers, and tablets are mandatory to register for IMEI. In addition, foreigners are mandated to prepare their valid identity document (passport/ KITAS/ KITAP) for prepaid registration.

During operational hours (everyday 7:00-22:00 GMT+7) you only need to wait 15 mins for your registration to be fully verified. Once your data is verified, you may use your eSIM immediately.  

Outside of operational hours, estimated waiting time can take up to 8 hours. 

Unfortunately, if your registration process failed, you have to visit one of our galleries, which you can find here s.id/SmartfrenGaleri. Make sure to prepare your valid identity document and the eSIM activation QR email.

Don’t worry, it could be a welcome message for you or even a promotional message. If you receive a message and suddenly the data is not working anymore, it could be a message letting you know that your data has run out.

If you're unable to locate the QR code or have accidentally deleted it, please contact us either by live chat on www.smartfren.com or using our WhatsApp https://s.id/chatwasf, and we will send you the code again.

You can securely pay for your purchase using your online credit or debit card. It's quick, easy, and safe!

Unfortunately, you can not refund your purchase even if your data is rejected. Make sure to input your data correctly and provide the necessary documents.

Unfortunately, you cannot refund your purchase in any circumstances that include accidental purchase, incompatible or locked device, connection issues, data rejection, and other cases. We aim for 100% satisfaction.

If you encounter any issues with your eSIM activation or service, please contact our Live Agent.