Our eSIM can be used throughout the popular destination spots in Indonesia. Check here s.id/SmartfrenCoverage for our coverage

The list of devices that supports eSIM can be checked here https://s.id/eSIMDevice

FUP (Fair Usage Policy) is a limit on internet speed for heavy users. This is done to prevent overuse/ abuse of services by a few users which could lead to unavailability of services for other users.

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you. You can extend the plan by installing and login to mySF app then buy the preferred plan to extend your plan validity or you can visit Smartfren gallery to buy it on the spot.

You can claim it by installing “mySF” app, login with your Smartfren number and click the CLAIM button or you can claim it from your device by dialing *888*789# with your active Smartfren eSIM. 

We will provide 340 MB/ day to access this application without using any main quota. If this Application Data exhaust in that day, you can still access the application with your main quota. 

Unfortunately, the remaining quota will be forfeited.

Once you click “ACTIVATE” on the registration page, the validity has started. It is recommended to do registration near your departure date and make sure the data you submit are all correct.

Tourists can purchase and activate eSIM fully online without having to visit any offline stores. Just make sure that your email is correct so we can send you the eSIM activation code and please prepare the screenshot of your device IMEI, valid Passport, and Selfie with Passport.

As per Indonesian government regulations, all forms of cell phones, handheld computers, and tablets are mandatory to register for IMEI. In addition, foreigners are mandated to prepare their valid identity document (passport/ KITAS/ KITAP) for prepaid registration.

During operational hours (everyday 7:00-22:00 GMT+7) you only need to wait 15 mins for your registration to be fully verified. Once your data is verified, you may use your eSIM immediately.  

Outside of operational hours, estimated waiting time can take up to 8 hours. 

Unfortunately, if your registration process failed, you have to visit one of our galleries, which you can find here s.id/SmartfrenGaleri. Make sure to prepare your valid identity document and the eSIM activation QR email.

Don’t worry, it could be a welcome message for you or even a promotional message. If you receive a message and suddenly the data is not working anymore, it could be a message letting you know that your data has run out.

Conditions for Claiming the 47GB Double Quota Tourist eSIM Bonus* and City Division by Zones 

Double Quota Bonus Tourist eSIM 47GB* is a quota that is valid 24 hours in all applications in certain zones in Indonesia. The Double Quota Bonus given is 12GB. Double Quota Bonus can only be used in locations according to the area/zone that has been determined. If you leave the area/zone, the Double Quota Bonus is automatically unusable.   

For Smartfren customers who are in the predetermined zone, customers must first claim their Double Quota Bonus on mySF app or through USSI by calling *888*789#. Then, the Double Bonus Quota will be immediately given according to the area/zone where the customer is detected to be active in that area.  

Here are the city divisions according to the zones: 

Zone 5:

Zone 6:

If you're unable to locate the QR code or have accidentally deleted it, please contact us either by live chat on www.smartfren.com or using our WhatsApp https://s.id/chatwasf, and we will send you the code again.

You can securely pay for your purchase using your online credit or debit card. It's quick, easy, and safe!

Unfortunately, you can not refund your purchase even if your data is rejected. Make sure to input your data correctly and provide the necessary documents.

Unfortunately, you cannot refund your purchase in any circumstances that include accidental purchase, incompatible or locked device, connection issues, data rejection, and other cases. We aim for 100% satisfaction.

If you encounter any issues with your eSIM activation or service, please contact our Live Agent.