tag-loc
Download mySF app and get more of the WOW prizes!
DOWNLOAD
banner image

eSIM Exclusive

First in Indonesia, connected without a physical SIM card
Smartfren Image

Dual SIM

Enjoy Dual SIM features in one smartphone

Smartfren Image

Best Connection

Connect to a more stable network

Smartfren Image

Easy and Practical

No need to use a physical SIM card

Compatible Devices

Check the types of devices that support eSIM

Apple iPhone
    iPhone 11
iPhone 11 Pro
    iPhone Pro Max
iPhone 12
    iPhone 12 Mini
iPhone 12 Pro
    iPhone 12 Pro Max
iPhone SE 2020
    iPhone XR
iPhone XS
    iPhone XS Max
Apple iPad Pro 3 (12.9″)
    Apple iPhone 13
Apple iPhone 13 mini
    Apple iPhone 13 Pro
Apple iPhone 13 Pro Max Apple iPad iPad 7
    iPad Air 3
iPad Mini 5
    iPad Pro (11″)
iPad Pro 2 (11″)
    Apple iPad Air 4
Apple iPad Pro 3 (12.9″)
Samsung
    Galaxy Note 20
Galaxy Note 20 Ultra
    Galaxy Note 20 Ultra 5G
Galaxy S20
    Galaxy S20 Ultra
Galaxy S20+
    Galaxy S21 5G
Galaxy S21 Ultra 5G
    Galaxy S21+ 5G
Galaxy S22
    Galaxy S22 Ultra
Galaxy S22+
    Galaxy Watch4 LTE
Galaxy Watch4 Classic LTE
    Galaxy Z Flip
Galaxy Z Flip 3 5G
    Galaxy Z Flip 4 5G
Galaxy Z Fold
    Galaxy Z Fold 2
Galaxy Z Fold 3 5G
    Galaxy Z Fold 4 5G

Google Pixel

    Google Pixel 3

Google Pixel 3 XL

    Google Pixel 3A

Google Pixel 3A XL

    Google Pixel 4

Google Pixel 4 XL

    Google Pixel 4a

Google Pixel 4a 5G

    Google Pixel 5

Google Pixel 6

    Google Pixel 6 Pro

 

Huawei
    Huawei P40
Huawei P40 Pro
    Huawei Mate 40 Pro
Motorola
    Motorola Razr 2019
Microsoft Surface
    Microsoft Surface Duo
Microsoft Surface Pro X
    Oppo
    Oppo Find X5 Pro

eSIM Unlimited Combo

Easy to activate SIM Card without physical SIM

eSIM Unlimited Combo 12GB + Genflix
  • Data Limit Icons
    12 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Genflix Premium

    30 Days

eSIM Unlimited Combo 30GB + Genflix
  • Data Limit Icons
    30 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Genflix Premium

    30 Days

eSIM Unlimited Combo 45GB + Genflix
  • Data Limit Icons
    45 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Genflix Premium

    30 Days

eSIM Unlimited Combo 12GB + Sushiroll
  • Data Limit Icons
    12 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Sushiroll Premium

    30 Days

eSIM Unlimited Combo 30GB + Sushiroll
  • Data Limit Icons
    30 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Sushiroll Premium

    30 Days

eSIM Unlimited Combo 45GB + Sushiroll
  • Data Limit Icons
    45 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Sushiroll Premium

    30 Days

eSIM Unlimited Combo 12 GB + Vidio
  • Data Limit Icons
    12 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Vidio Premium

    30 Days

eSIM Unlimited Combo 30 GB + Vidio
  • Data Limit Icons
    30 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Vidio Premium

    30 Days

eSIM Unlimited Combo 45 GB + Vidio
  • Data Limit Icons
    45 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Vidio Premium

    30 Days

eSIM Unlimited Combo 12 GB + Viu
  • Data Limit Icons
    12 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Viu Premium

    30 Days

eSIM Unlimited Combo 30 GB + Viu
  • Data Limit Icons
    30 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Viu Premium

    30 Days

eSIM Unlimited Combo 45 GB + Viu
  • Data Limit Icons
    45 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    Viu Premium

    30 Days

eSIM Unlimited Nonstop

Easy to activate SIM Card without physical SIM

eSIM Unlimited Nonstop 45 GB
  • Data Limit Icons
    45 GB

    24 Hours Quota

  • Plan Icon
    Nonstop Access

    After Main Quota Runs Out

  • Plan Icon
    + Gratis Nelpon

    To All smartfren User

eSIM Unlimited Harian

Easy to activate SIM Card without physical SIM

eSIM Unlimited Harian FUP 1GB + 1GB
  • Data Limit Icons
    1GB + 1GB

    Batas Pemakaian Wajar

  • Plan Icon
    Unlimited 24 Hours

    Internet Sepuasnya

  • Plan Icon
    +Free Call

    To All smartfren User

eSIM Unlimited Harian FUP 1.5GB + 1.5GB
  • Data Limit Icons
    1.5GB + 1.5GB

    Batas Pemakaian Wajar

  • Plan Icon
    Unlimited 24 Hours

    Internet Sepuasnya

  • Plan Icon
    +Free Call

    To All smartfren User

Have a question?

Check the answers about the product here

smartfren eSIM

  • Saya tidak bisa menemukan Personal Hotspot, dimana saya bisa menemukannya?

    Menu untuk mengaktifkan fitur Hotspot Pribadi tidak muncul di pengaturan perangkat Iphone 13 kamu secara otomatis.

    Pastikan kamu telah mengaktifkan fitur VoLTE sebelumnya. Berikut langkah-langkah untuk mengaktifkan Hotspot Pribadi di perangkat Iphone 13 kamu.

    1. 1. Buka menu Pengaturan –> ketuk Seluler
    2. 2. Pilih Jaringan Data Seluler
    3. 3. Masukkan APN pada bagian Hotspot Pribadi dengan ‘smartfren4g’
    4. 4. Kembali ke menu Seluler (langkah penting untuk pengguna eSIM)
    5. 5. Pilih Jaringan Data Seluler
    6. 6. Masukkan APN pada bagian APN Seluler dengan ‘smarfren4g’
    7. 7. Kembali ke menu Seluler
    8. 8. Menu Hotspot Pribadi akan muncul di menu Seluler
    9. 9. Hotspot Pribadi kamu siap digunakan

  • Apa itu Smartfren eSIM?

    eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the Smartfren network to the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to the Smartfren network.

  • Apa kelebihan eSIM?

    Optimizing the iPhone feature where customers can use dual-sim on the iPhone (physical SIM card & eSIM), so that customers are more flexible in managing data, telephone and SMS service preferences. With eSIM, customers can enjoy other interesting services from smartfren. 

  • Perangkat apa saja yang mendukung penggunaan eSIM di Indonesia?

    Apple iPad 7, Apple iPad Air 3, Apple iPad mini 5, Apple iPad Pro (11″), Apple iPad Pro 2 (11″), Apple iPhone 11, Apple iPhone 11 Pro, Apple iPhone 11 Pro Max, Apple iPhone 12, Apple iPhone 12 mini, Apple iPhone 12 Pro, Apple iPhone 12 Pro Max, Apple iPhone SE 2020, Apple iPhone XR, Apple iPhone XS, Apple iPhone XS Max, Google Pixel 3, Google Pixel 3 XL, Google Pixel 3a, Google Pixel 3a XL, Google Pixel 4, Google Pixel 4 XL, Google Pixel 4a, Google Pixel 4a 5G, Google Pixel 5, Huawei P40, Huawei P40 Pro, Huawei Mate 40, Microsoft Surface Duo, Microsoft Surface Pro X, Samsung Galaxy Note20, Samsung Galaxy Note20 Ultra, Samsung Galaxy Note20 Ultra 5G, Samsung Galaxy S20, Samsung Galaxy S20 Ultra, Samsung Galaxy S20+, Samsung Galaxy S21 5G, Samsung Galaxy S21 Ultra 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy Z Flip, Samsung Galaxy Z Fold, Samsung Galaxy Z Fold 2, Samsung Galaxy Watch4 Classic LTE, Samsung Galaxy Z FLIP3, Samsung Galaxy Z FOLD3.

    For more information check on this page

  • Apakah Smartfren mengubah pengaturan pada perangkat yang menggunakan eSIM?

    No, Smartfren does not change any settings on devices that use eSIM. The eSIM feature is attached to the customer's device and Smartfren as the provider that provides the first eSIM service in Indonesia. 

  • Bagaimana cara mengaktifkan eSIM ke perangkat telepon saya?

    Get eSIM QR code through smartfren galleries and some outlets that collaborate with smartfren. Make sure your device is connected to the internet before scanning the QR code. Scan the QR code from your device, continue the installation process until it's finished, then Smartfren eSIM will automatically installed on your device.

  • Apa saja pembatasan/limitasi dari eSIM?

    • eSIM can only be downloaded to one device. You are not allowed to scan other devices after eSIM profile is active on the previous device. For that, make sure you scan the QR code for the first time on the device you are going to use.
    • You can re-scan up to ten times on the same device. Make sure you safely store your code.

  • Dapatkah saya menggunakan nomor saya yang sekarang menjadi eSIM?

    upgrade nomor ke eSIM sekarang menjadi Rp. 0 (dengan minimum transaksi)

  • Apa yang saya harus dilakukan jika secara tidak sengaja menghapus profile eSIM dari perangkat saya?

    You can easily download the SIM profile back to your device by re-scanning the QR code that you got earlier. The maximum number of re-download is ten times and can only be done from the same device.

  • Berapa lama waktu yang diperlukan untuk mengunduh eSIM profil?

    Download speed will depend on your internet connection. 

  • Bagaimana jika kode QR saya hilang? Bagaimana saya dapat menggunakannya kembali?

    You can visit the nearest Smartfren Gallery to get the same QR code again.

  • Bagaimana jika terjadi kegagalan pada saat memindai kode QR?

    1. Make sure you are connected to the Internet.

    2. Check the lighting conditions that may affect the camera when you scan the QR.

    3. Check whether the QR code is damaged or not.

    4. If the device still has problems, please contact Smartfren Customer Care team

  • Dapatkah saya memindahkan eSIM profile yang sudah saya gunakan ke perangkat lain?

    Anda tidak dapat melakukan pemindaian ulang menggunakan kode QR yang sama dari perangkat lain. Anda hanya dapat melakukan pemindaian ulang dari perangkat yang sama. Untuk memindahkan profile eSIM ke perangkat lain, anda harus melakukan proses migrasi melalui galeri Smartfren  untuk mendapatkan kode QR baru. 

  • Ketika saya melakukan servis perangkat, apakah saya harus menghapus smartfren eSIM dari perangkat saya?

    Yes, we recommend deleting the eSIM profile first so that your phone number is not misused by other parties.

  • Bagaimana jika pelanggan ingin menghubungi call center Smartfren terkait informasi eSIM atau keluhan terkait layanan Smartfren?

    To connect with our Call Center, Customers can go through the following channels:

    1. Call Center 888 to call from Smartfren numbers
    2. Telephone numbers 021-50100000 and 08811223344 to call from PSTN or other operator numbers
    3. Facebook Smartfren
    4. Twitter: @Smartfrencare
    5. Email: Can be accessed via Contact Us page on our website here.
    6. Chat: Can be accessed through the smartfren website (Smarty robot icon) and MySmartfren application

Have a question?

Check the answers about the product here

smartfren eSIM

  • Saya tidak bisa menemukan Personal Hotspot, dimana saya bisa menemukannya?

    Menu untuk mengaktifkan fitur Hotspot Pribadi tidak muncul di pengaturan perangkat Iphone 13 kamu secara otomatis.

    Pastikan kamu telah mengaktifkan fitur VoLTE sebelumnya. Berikut langkah-langkah untuk mengaktifkan Hotspot Pribadi di perangkat Iphone 13 kamu.

    1. 1. Buka menu Pengaturan –> ketuk Seluler
    2. 2. Pilih Jaringan Data Seluler
    3. 3. Masukkan APN pada bagian Hotspot Pribadi dengan ‘smartfren4g’
    4. 4. Kembali ke menu Seluler (langkah penting untuk pengguna eSIM)
    5. 5. Pilih Jaringan Data Seluler
    6. 6. Masukkan APN pada bagian APN Seluler dengan ‘smarfren4g’
    7. 7. Kembali ke menu Seluler
    8. 8. Menu Hotspot Pribadi akan muncul di menu Seluler
    9. 9. Hotspot Pribadi kamu siap digunakan

  • Apa itu Smartfren eSIM?

    eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the Smartfren network to the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to the Smartfren network.

  • Apa kelebihan eSIM?

    Optimizing the iPhone feature where customers can use dual-sim on the iPhone (physical SIM card & eSIM), so that customers are more flexible in managing data, telephone and SMS service preferences. With eSIM, customers can enjoy other interesting services from smartfren. 

  • Perangkat apa saja yang mendukung penggunaan eSIM di Indonesia?

    Apple iPad 7, Apple iPad Air 3, Apple iPad mini 5, Apple iPad Pro (11″), Apple iPad Pro 2 (11″), Apple iPhone 11, Apple iPhone 11 Pro, Apple iPhone 11 Pro Max, Apple iPhone 12, Apple iPhone 12 mini, Apple iPhone 12 Pro, Apple iPhone 12 Pro Max, Apple iPhone SE 2020, Apple iPhone XR, Apple iPhone XS, Apple iPhone XS Max, Google Pixel 3, Google Pixel 3 XL, Google Pixel 3a, Google Pixel 3a XL, Google Pixel 4, Google Pixel 4 XL, Google Pixel 4a, Google Pixel 4a 5G, Google Pixel 5, Huawei P40, Huawei P40 Pro, Huawei Mate 40, Microsoft Surface Duo, Microsoft Surface Pro X, Samsung Galaxy Note20, Samsung Galaxy Note20 Ultra, Samsung Galaxy Note20 Ultra 5G, Samsung Galaxy S20, Samsung Galaxy S20 Ultra, Samsung Galaxy S20+, Samsung Galaxy S21 5G, Samsung Galaxy S21 Ultra 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy Z Flip, Samsung Galaxy Z Fold, Samsung Galaxy Z Fold 2, Samsung Galaxy Watch4 Classic LTE, Samsung Galaxy Z FLIP3, Samsung Galaxy Z FOLD3.

    For more information check on this page

  • Apakah Smartfren mengubah pengaturan pada perangkat yang menggunakan eSIM?

    No, Smartfren does not change any settings on devices that use eSIM. The eSIM feature is attached to the customer's device and Smartfren as the provider that provides the first eSIM service in Indonesia. 

  • Bagaimana cara mengaktifkan eSIM ke perangkat telepon saya?

    Get eSIM QR code through smartfren galleries and some outlets that collaborate with smartfren. Make sure your device is connected to the internet before scanning the QR code. Scan the QR code from your device, continue the installation process until it's finished, then Smartfren eSIM will automatically installed on your device.

  • Apa saja pembatasan/limitasi dari eSIM?

    • eSIM can only be downloaded to one device. You are not allowed to scan other devices after eSIM profile is active on the previous device. For that, make sure you scan the QR code for the first time on the device you are going to use.
    • You can re-scan up to ten times on the same device. Make sure you safely store your code.

  • Dapatkah saya menggunakan nomor saya yang sekarang menjadi eSIM?

    upgrade nomor ke eSIM sekarang menjadi Rp. 0 (dengan minimum transaksi)

  • Apa yang saya harus dilakukan jika secara tidak sengaja menghapus profile eSIM dari perangkat saya?

    You can easily download the SIM profile back to your device by re-scanning the QR code that you got earlier. The maximum number of re-download is ten times and can only be done from the same device.

  • Berapa lama waktu yang diperlukan untuk mengunduh eSIM profil?

    Download speed will depend on your internet connection. 

  • Bagaimana jika kode QR saya hilang? Bagaimana saya dapat menggunakannya kembali?

    You can visit the nearest Smartfren Gallery to get the same QR code again.

  • Bagaimana jika terjadi kegagalan pada saat memindai kode QR?

    1. Make sure you are connected to the Internet.

    2. Check the lighting conditions that may affect the camera when you scan the QR.

    3. Check whether the QR code is damaged or not.

    4. If the device still has problems, please contact Smartfren Customer Care team

  • Dapatkah saya memindahkan eSIM profile yang sudah saya gunakan ke perangkat lain?

    Anda tidak dapat melakukan pemindaian ulang menggunakan kode QR yang sama dari perangkat lain. Anda hanya dapat melakukan pemindaian ulang dari perangkat yang sama. Untuk memindahkan profile eSIM ke perangkat lain, anda harus melakukan proses migrasi melalui galeri Smartfren  untuk mendapatkan kode QR baru. 

  • Ketika saya melakukan servis perangkat, apakah saya harus menghapus smartfren eSIM dari perangkat saya?

    Yes, we recommend deleting the eSIM profile first so that your phone number is not misused by other parties.

  • Bagaimana jika pelanggan ingin menghubungi call center Smartfren terkait informasi eSIM atau keluhan terkait layanan Smartfren?

    To connect with our Call Center, Customers can go through the following channels:

    1. Call Center 888 to call from Smartfren numbers
    2. Telephone numbers 021-50100000 and 08811223344 to call from PSTN or other operator numbers
    3. Facebook Smartfren
    4. Twitter: @Smartfrencare
    5. Email: Can be accessed via Contact Us page on our website here.
    6. Chat: Can be accessed through the smartfren website (Smarty robot icon) and MySmartfren application

© Copyright 2022 smartfren. All Rights Reserved

SmartyChatBot
Chat with Smarty