Prepaid Customer Registration is a registration of identity that must be done by prospective prepaid customers and existing prepaid customers whose data has not been validated ("Customer") using valid population identity data as recorded in the Civil Registration of the Ministry of Home Affairs of the Republic of Indonesia (“Ditjen Dukcapil”). This customer registration requirement also applies to prospective postpaid customers.

·    Provide protection to the public users of telecommunication services against crimes and acts of abuse committed by irresponsible parties (terrorism crimes, fraud, information spamming, cybercrime) etc, so that the users / customers are also more comfortable in using telecommunications services.

· Ease of providing services for telecommunication service customers, i.e. online and non-cash transactions.

· Customer data may be used for financially inclusive purposes or the distribution of funds or government assistances.

No. This prepaid registration must be followed by potential new customers and existing customers.

Yes, prospective customers and existing customers can do their own prepaid card registration process with the condition of input NIK, KK number according to KK &KTP recorded at the Directorate General of Dukcapil.

Yes, customers can also come to Gallery Smartfren or Retail Outlet by bringing the requirements to register.

The requirements that must be prepared are:

For Indonesian citizens:

• Electronic ID card

· Family Card (KK)

For Foreigners (Foreign Nationals):

· Passport

· KITAP (Permanent Residence Permit )

· KITAS (Temporary Residence Permit Card)

The required information is:

1. Residence Number (NIK) consists of 16 digits
2. Family Card Number consists of 16 digits

Yes,they can. If customer do not have an electronic ID card, customer can still register by using NIK whose information is contained in kk. If customer don't have a KK yet, you can't register.

Self care registration in 4 easy ways as follows:

a. Send SMS :

–       New Number Registration

NIK#KK Number#  Send to 4444

Example : 1234567890123456#3201060401130027#

b. Through the activation menu that appears from the phone screen at the time of registration of a new number

c. Dial *4444# from the mobile dialer menu

d. Vis Website Smartfren mysf.id/reg

d. Visit to SMartfren Gallery or Retail Outlet

e. Contact center 4444

Mifi customers can do register through Smartfren's official website mysf.id/reg

- If the internet connection using new number to be registered, Smartfren number will appear automatically and the customer enters NIK, KK number, email address and other numbers that can be contacted

– If the internet connection does not use the Smartfren number to be registered, the customer must fill in manually the number to be registered, NIK, verification code, KK number, email address and other numbers that can be contacted

Customers can choose one of the verification codes as follows:

o PUK, which is an 8-digit number located behind the card case

o Or activation code, which is a 5-digit number in the device box

o Or a verification code that will be sent via SMS

customers can contact Smartfren call center service by mentioning iccid code (20 digit number behind simcard) or customer can visit Gallery Smartfren

Foreigners customer can do prepaid registration by visiting Gallery Smartfren and bringing a personal identity card in the form of a passport / KITAS / KITAP, then the Gallery officer will record the name, passport number / KITAS / KITAP, nationality and place and date of birth.

That's right. The validation process is part of the prepaid card registration process. In this process, the customer's identity data will be validated through the population database of The Directorate General of Dukcapil.

Validation is part of the registration process that lasts a maximum of 1×24 hours.

Activation is still possible. Furthermore, customers / prospective customers periodically do the registration process until successful.

Prepaid card registration is effective from October 31, 2017

Customers can call contact center Smartfren at 4444 from Smartfren number or 021-50100000 from PSTN or 08811-223344 from another mobile number.

If the customer is experiencing population data constraints, please contact the Customer Service Directorate General of Dukcapil through the call center 1500537 (on weekdays and business hours).

Total numbers that can be registered by prospective customers and existing customers can be registered by the customer concerned (self registration) maximum of 3 (three) numbers for each NIK on each telecommunication service provider. If more than 3 numbers, then the 4th number and so on can be registered through the telecommunication service provider's outlets.

The registration mechanism for corporate numbers remains registered on behalf of customers (individuals).

– By SMS Type CEK send to 4444, for information NIK and KK registered

– Via website https://my.smartfren.com/check_nik.php

– Via MySmartfren Application

A. Customers can change their ownership/return name by visiting the telecommunication service provider's outlets or contacting the contact center service by first verifying the identity of the old customer and potential customers and/or power of attorney (if required)

B. Or it can be done through customer self care service by releasing ownership / unreg first as follows:

– SMS type UNREG#NomorHP# format send to 4444

(Example : UNREG#088212700119#)

– Or via website https://mysf.id/unreg connection using the customer's Smartfren number, then fill in the NIK

– Access *4444#, select 3 Unreg menu

Unreg can only be done through the number to be released ownership. All services (calls, SMS, and data) will be blocked after an Unreg request is sent. To be able to enjoy the service, customers can re-register with a valid new identity and recorded in Dukcapil with the same steps mentioned in point.10

A. With customer self care services:

– SMS type UNREG#NomorHP# format send to 4444

(Example : UNREG#088212700119#)

– Or via website https://mysf.id/unreg connection using the customer's Smartfren number, then fill in the NIK

– Access *4444#, select 3 Unreg menu

Unreg can only be done through the number to be released ownership.

B. By calling the contact center service 4444

C. By visiting the nearest Smartfren Gallery, and bring proof of official ownership identity (KTP &KK)

All services (calls, SMS, and data) will be blocked after an Unreg request is sent.

To be able to enjoy the service, customers can re-register with a valid new identity and recorded in Dukcapil , with the same steps mentioned in point.10

At the time of UNREG, all services will be blocked. Remaining credit balance, remaining quota, active period will not change.

After the customer successfully re-registers, the service can be used with the remaining credit balance, remaining quota. and bonuses and active periods are the same as the conditions before UNREG.

– Check the registration status by typing CEK send SMS to 4444 or through the website https://my.smartfren.com/check_nik.php

If you get the message "You haven't re-registered yet. Register your prepaid card immediately. Reply to this SMS, type ULANG#NIK#NoKK#"

Its means that your number has been blocked

– Register your prepaid card by :

o Type NIK#KK Number#  send SMS to 4444

Example : 1234567890123456#3201060401130027#

o Dial *4444# in your handphone

o Via Smartfren Website mysf.id/reg

o Visit to the nearest Smartfren Gallery

o Call contact center service 4444