Privacy Policy

Thank you for visiting www.smartfren.com ("Smartfren Site"). PT Smartfren Telecom Tbk and PT Smart Telecom (hereinafter referred to as "Smartfren") are committed to protecting and safeguarding the information security of visitors who use and / or access ("Smartfren Site Visitors"). This Privacy Policy is set by Smartfren in connection with the collection, use and disclosure of personal information.

Visitors to the Smartfren Site are encouraged to read the Privacy Policy every time they visit the Smartfren Site, before the Smartfren Site Visitors use the Smartfren Site and submit any personal information and to ensure that Smartfren Site Visitors understand how the personal information that Smartfren Site Visitors provide will be used. By using this Smartfren Site, Smartfren Site Visitors agree to be bound by this privacy policy ("Privacy Policy") along with the terms and conditions of service use on the Smartfren Site ("Term of Use Agreement").

  1. Information collected by Smartfren is in accordance with the information provided by the Visitors to the Smartfren Site when the Visitors to the Smartfren Site, for example, can occur in the following cases: (i) Visitors to the Smartfren Site intend to communicate with Smartfren by using e-mail and expect feedback (feedback); and / or (ii) Visitors to the Smartfren Site ask about Smartfren products or services through the Smartfren Site; and / or (iii) Visitors to the Smartfren Site register / register to be able to conduct online mobile commerce transactions through the Smartfren Site; and / or (iv) Smartfren Site visitors register themselves in a quiz, contest, competition, or lucky draw; and / or (v) Visitors to the Smartfren Site register themselves by filling in the application available on the Smartfren Site.
  2. Information provided by Smartfren Site Visitors can be used by Smartfren, among others in the context of: (i) communicating in connection with providing responses to Smartfren Site Visitors who have an interest in obtaining information and / or information from Smartfren; (ii) offer Smartfren products or services to Smartfren Site Visitors; (iii) verification of identity in the event that Smartfren Site Visitors take part in a quiz, game, contest, competition or other prize draw held by Smartfren; (iv) process, check the correctness / accuracy of the information on the application and / or all forms of registration and / or mobile commerce transactions and / or communications made / carried out by Smartfren Site Visitors; (v) other purposes related to the provision of telecommunications services by Smartfren.
  1. Information obtained by Smartfren from Smartfren Site Visitors will be stored for a certain period of time. Smartfren will not sell, exchange, or transmit information provided by Smartfren Site Visitors to unauthorized third parties. Smartfren can provide information obtained from Smartfren Site Visitors to parties that are still related to providing services to Smartfren Site Visitors, as long as these parties agree to maintain the confidentiality of Smartfren Site Contributors information, including but not limited to, among others: (i) organizations / companies assigned by Smartfren to assist in the application, investigation and verification processes; and (ii) other parties on behalf of Smartfren are required to carry out a job which in its implementation needs to know the information of Smartfren Site Visitors.
  2. In addition to the purposes referred to in point IV. (1) above, Smartfren can convey information obtained from Smartfren Site Visitors if ordered by law or such steps need to be taken to: (i) fulfill compliance with the law or court / legal process and ( ii) protects against misuse or unauthorized use of the Smartfren Site. Visitors to the Smartfren Site hereby release and release Smartfren from all claims, claims and / or lawsuits relating to providing access to the information.

In maintaining the trust and security of information obtained from Smartfren Site Visitors, then:

i) Smartfren will take reasonable steps to secure information;
(ii) Information will be destroyed in the event that it is no longer needed.

  1. "Cookies" are a type of file that contains information sent by a website to the computer hard drive of each visitor / website accessor for the purposes of recording by the visitor's computer / website accessor, such as (i) Internet Protocol (IP) address when accessing a website. certain; and (ii) the type of browser and Operating System (OS) used by the accessor; and (iii) the day, date and time when the user accesses a website; and (iv) data from click-streams, which more or less function to monitor assessors' activities on a website; and (v) the website address accessed by the user. Cookies serve to remember important information that will help in using the website, in the event that the accessor decides to revisit the website at a later date.
  2. Smartfren uses Cookies for various purposes, including creating different sensations for Smartfren Site Visitors when visiting and / or revisiting the Smartfren Site, counting the number of Smartfren Site Visitors, and remembering the Smartfren Site Visitors specifically in the event that Smartfren Site Visitors make purchases and / or transactions, taking part in quizzes, games, contests, competitions, and prize draws held by Smartfren.
  3. Use the "Option" on the browser to set options so that the computer hard-drive does not accept cookies or choose to have the computer ask permission to accept cookies. Click "Help" to find out more about how to manage acceptance of cookies. In the event that the settings made result in the rejection of all Cookies on the computers of Smartfren Site Visitors, then not all facilities from the website will be enjoyed by Smartfren Site Visitors.
  1. Privacy Policy is only intended for Smartfren Site Visitor information obtained through this Smartfren Site and not for information obtained offline.
  2. Smartfren may provide links to other websites outside the Smartfren Site. In the event that Smartfren Site Visitors decide to use these links, Smartfren Site Visitors should read and understand the 'privacy policy' of the website. In this connection, Smartfren is not responsible for the content / material contained on the other party's website or the policies of the companies responsible for the other party's website.
  3. If customers have further questions regarding this Privacy Policy, Smartfren Site Visitors can send questions to the email address as found on the Smartfren Site.

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