FAQ Category: Prepaid Registration
21. What about numbers on behalf of corporations (not individuals)?
The registration mechanism for corporate numbers remains registered on behalf of customers (individuals).
22. How to view NIK registered on customer numbers?
– By SMS Type CEK send to 4444, for information NIK and KK registered
– Via website https://my.smartfren.com/check_nik.php
– Via MySmartfren Application
23. How to transfer or change ownership of a customer number?
A. Customers can change their ownership/return name by visiting the telecommunication service provider's outlets or contacting the contact center service by first verifying the identity of the old customer and potential customers and/or power of attorney (if required)
B. Or it can be done through customer self care service by releasing ownership / unreg first as follows:
– SMS type UNREG#NomorHP# format send to 4444
(Example : UNREG#088212700119#)
– Or via website https://mysf.id/unreg connection using the customer's Smartfren number, then fill in the NIK
– Access *4444#, select 3 Unreg menu
Unreg can only be done through the number to be released ownership. All services (calls, SMS, and data) will be blocked after an Unreg request is sent. To be able to enjoy the service, customers can re-register with a valid new identity and recorded in Dukcapil with the same steps mentioned in point.10
24. How to register or remove ownership of a prepaid number for NIK that has been registered before?
A. With customer self care services:
– SMS type UNREG#NomorHP# format send to 4444
(Example : UNREG#088212700119#)
– Or via website https://mysf.id/unreg connection using the customer's Smartfren number, then fill in the NIK
– Access *4444#, select 3 Unreg menu
Unreg can only be done through the number to be released ownership.
B. By calling the contact center service 4444
C. By visiting the nearest Smartfren Gallery, and bring proof of official ownership identity (KTP &KK)
All services (calls, SMS, and data) will be blocked after an Unreg request is sent.
To be able to enjoy the service, customers can re-register with a valid new identity and recorded in Dukcapil , with the same steps mentioned in point.10
25. What are the conditions of active period, remaining credit balance, remaining quota of service packages and benefits/bonuses owned by customers after UNREG?
At the time of UNREG, all services will be blocked. Remaining credit balance, remaining quota, active period will not change.
After the customer successfully re-registers, the service can be used with the remaining credit balance, remaining quota. and bonuses and active periods are the same as the conditions before UNREG.
26. Smartfren is obliged to disable the customer number that registers using a false identity / belonging to another person / without the permission of the identity owner If the number is blocked / can not do
– Check the registration status by typing CEK send SMS to 4444 or through the website https://my.smartfren.com/check_nik.php
If you get the message "You haven't re-registered yet. Register your prepaid card immediately. Reply to this SMS, type ULANG#NIK#NoKK#"
Its means that your number has been blocked
– Register your prepaid card by :
o Type NIK#KK Number# send SMS to 4444
Example : 1234567890123456#3201060401130027#
o Dial *4444# in your handphone
o Via Smartfren Website mysf.id/reg
o Visit to the nearest Smartfren Gallery
o Call contact center service 4444
