FAQ Category: Prepaid Registration
11. How to register for MIFI customers?
Mifi customers can do register through Smartfren's official website mysf.id/reg
- If the internet connection using new number to be registered, Smartfren number will appear automatically and the customer enters NIK, KK number, email address and other numbers that can be contacted
– If the internet connection does not use the Smartfren number to be registered, the customer must fill in manually the number to be registered, NIK, verification code, KK number, email address and other numbers that can be contacted
Customers can choose one of the verification codes as follows:
o PUK, which is an 8-digit number located behind the card case
o Or activation code, which is a 5-digit number in the device box
o Or a verification code that will be sent via SMS
12. What if the customer does not store the card case so that they do not know the PUK code or do not know the activation code because they do not store the device box?
customers can contact Smartfren call center service by mentioning iccid code (20 digit number behind simcard) or customer can visit Gallery Smartfren
13. How to do register a prepaid registration for foreigners customer?
Foreigners customer can do prepaid registration by visiting Gallery Smartfren and bringing a personal identity card in the form of a passport / KITAS / KITAP, then the Gallery officer will record the name, passport number / KITAS / KITAP, nationality and place and date of birth.
14. Is there using data validation process for prospective customers and existing customers who register this prepaid card?
That's right. The validation process is part of the prepaid card registration process. In this process, the customer's identity data will be validated through the population database of The Directorate General of Dukcapil.
15. How long does it take for the validation process?
Validation is part of the registration process that lasts a maximum of 1×24 hours.
16. If there is a system disruption during the registration process, is that activation number can still be done?
Activation is still possible. Furthermore, customers / prospective customers periodically do the registration process until successful.
17. When does this customer registration start implementation?
Prepaid card registration is effective from October 31, 2017
18. What should the customer do if they have difficulty in the registration process?
Customers can call contact center Smartfren at 4444 from Smartfren number or 021-50100000 from PSTN or 08811-223344 from another mobile number.
19. What to do if the customer has difficulties or constraints in the population data (example: NIK is not found)?
If the customer is experiencing population data constraints, please contact the Customer Service Directorate General of Dukcapil through the call center 1500537 (on weekdays and business hours).
20. Is there a limit number of the numbers that can be registered for each potential customer and existing customer?
Total numbers that can be registered by prospective customers and existing customers can be registered by the customer concerned (self registration) maximum of 3 (three) numbers for each NIK on each telecommunication service provider. If more than 3 numbers, then the 4th number and so on can be registered through the telecommunication service provider's outlets.
