FAQ Category: Service

No. This prepaid registration must be followed by potential new customers and existing customers.

Yes, prospective customers and existing customers can do their own prepaid card registration process with the condition of input NIK, KK number according to KK &KTP recorded at the Directorate General of Dukcapil.

Yes, customers can also come to Gallery Smartfren or Retail Outlet by bringing the requirements to register.

The requirements that must be prepared are:

For Indonesian citizens:

• Electronic ID card

· Family Card (KK)

For Foreigners (Foreign Nationals):

· Passport

· KITAP (Permanent Residence Permit )

· KITAS (Temporary Residence Permit Card)

Emergency Credit or Emergency Credit is an interactive service that allows Smartfren prepaid customers to borrow credit via SMS, USSI and MySF 

The required information is:

1. Residence Number (NIK) consists of 16 digits
2. Family Card Number consists of 16 digits

To use this service, customers only need to send an SMS to number 505 with the PULSA format to borrow Emergency Credit 

Example: Send PULSA to 505  

Yes,they can. If customer do not have an electronic ID card, customer can still register by using NIK whose information is contained in kk. If customer don't have a KK yet, you can't register.

This service is only used by prepaid Smartfren customers (non-postpaid and non-MiFi) who are included in the credit scoring criteria. 

Currently, the nominal that can be obtained from Emergency Credit services are: