FAQ Category: Service

For the remaining regular credit, bonuses, quota benefits from the old number will be automatically transferred to the new number. It's just that for other party related services such as VAS, RBT, Auto Top Up with the bank do not carry over to the new number. The SmartPoin bonus stored in the old number will be forfeited and will not be transferred to the new number.

A fee of IDR 20,000 will be deducted from the customer's credit limit and the fee will appear on the new billing number.

After the number changes have been completed, turn off and (restart) SmartPhone device and wait approximately 10 minutes for the new number data synchronization process. If the device is alreadyrestart but still cannot be used, there is a possibility that your simcard is still using an old version that hasn't support number change. Please visit the nearest Smartfren Gallery for further checking.

Google Direct Carrier Billing is a safe and easy application purchase service using Smartfren credit for all applications in Google Play Store, it could be games, movies, books, magazines, subscription applications and so on.

In addition, Smartfren credit can also be used to purchase coins / gold / credit in applications / games that are downloaded via Google Play Store.

To be able to use this Service, Customers are required to change the payment method using Smartfren credit in Google Playstore application settings

The rates vary where listed on the content to be purchased.

All rates for the content sold are rates excluding VAT tax and other fees, so that what is deducted from the customer's credit will be charged when the credit is deducted.

Prepaid Customer Registration is a registration of identity that must be done by prospective prepaid customers and existing prepaid customers whose data has not been validated ("Customer") using valid population identity data as recorded in the Civil Registration of the Ministry of Home Affairs of the Republic of Indonesia (“Ditjen Dukcapil”). This customer registration requirement also applies to prospective postpaid customers.

·    Provide protection to the public users of telecommunication services against crimes and acts of abuse committed by irresponsible parties (terrorism crimes, fraud, information spamming, cybercrime) etc, so that the users / customers are also more comfortable in using telecommunications services.

· Ease of providing services for telecommunication service customers, i.e. online and non-cash transactions.

· Customer data may be used for financially inclusive purposes or the distribution of funds or government assistances.