FAQ Category: Treasure Hunt
Can i know where the donation will be distributed?
You can directly check the donation distribution program to the partners who distribute the collected donations, which is the Benih Baik Indonesia Foundation www.benihbaik.com. The donation distribution process will be carried out after the donation collection period is complete. Smartfren will also inform the process of distributing donations through the MySmartfren application, website, social media, SMS, or other communication media.
What is Smartpoin and how it can help me in Treasure Hunt?
SmartPoins are loyalty points from every transaction on your Smartfren number. You can exchange your SmartPoins into credit, data packages, and other attractive prizes from our partners. Redemption of credit and data packages with SmartPoin can also help your car move closer to the next level.
What is Veterans Booster?
Veteran Booster is a bonus given to customers who join at least Treasure Hunt period 3. When a customer gets a Veteran Booster bonus, the customer's transaction progress will move forward according to the number of boosters obtained. example: A gets a booster of 20,000, then the progress of transaction A moves 20,000 steps from its original position. Booster is only obtained 1 time in 1 period.
What is E-Wallet Booster?
Booster E-wallet is a bonus given to customers who make transactions within mySF with digital payment methods or E-Wallet. Customers must collect transactions using a digital payment or e-wallet of 50 thousand to get a Booster E-wallet of 25,000 steps. No accumulation applies, boosters are only obtained once in 1 period.
Can I get more than one Booster in a period?
Yes. Customers may get more than one Different Booster in one period. Each Booster is only valid 1 time in 1 period. Example: A customer gets a Veterans Booster when he first starts a new Treasure Hunt Period, then makes a transaction through mySF by paying using one of the digital payment methods or E-Wallets on mySF for a total of IDR 50,000, then the customer will get a Booster E-Wallet .
Where should I contact if I need help and more Information?
Smartfren Customer Care ready at your service. Please contact our Smartfren Customer Care on Help & Support Page, you can reach our officer via e-mail, live chat, or 24 hours hotline by dialing 888 from your Smartfren number.
