FAQ Category: Smart Ngobrol
1. Why should I buy SmartNgobrol package?
By subscribing to the SmartNgobrol package, customers will have the advantage of unlimited call anywhere and anytime without time limit.
2. How can I purchase the SmartNgobrol package?
SmartNgobrol package can be purchased via MySmartfren application or dial * 123 #.
3. Can I buy more than 1 SmartNgobrol package within the same period?
Customers with SmartNgobrol package that is not automatically renewed can purchase another SmartNgobrol package with the package validity period following of each package validity period.
However, if subscribers with SmartNgobrol package auto-renew (Renewal), they can only buy SmartNgobrol package that is not auto-renewed.
4. Will calls to fellow Smartfren reduce my call quota to other operators?
No. Calls to fellow Smartfren numbers will not cut the call quota to other operators. Calls to fellow Smartfren numbers are free and unlimited with no quota limit and no time limit.
5. What should I do if the voice quota to other operator runs out before the end period of the package?
You can buy another SmartNgobrol package that doesn't auto-renew without having to first deactivate your SmartNgobrol plan. The validity period of the quota will follow the validity period of each package.
If your call quota to other operators runs out in the middle of the package period, you can still make calls to other operators using your credit and will be charged basic / regular rates.
6. What should I do if the internet quota runs out before the end period of the package?
If your internet quota runs out in the middle of the package period, you will not be able to access internet services. If you'd like to use internet, you can buy another internet package without having to deactivate SmartNgobrol package that you have first.
7. If the auto-renewal is successful, will the remaining quota be accumulated to the next period?
No, the remaining quota for calls, internet, and SMS will not be accumulated and will not be carried over to the next renewal period.
