FAQ Category: Smart Deal

SmartDeal package is a bundling service for Postpaid customers with options 12 or 24 month contract periods, which provides complete benefits such as data quota, calls and SMS as well as special offers in the form of cashback for discounted smartphone purchases.

a. Visit smartfren galleries or outlets that have collaborated with smartfren. 

b. Select the SmartDeal bundling package and the type of Smartphone you want. 

c. SmartDeal bundling package will be paid in full up front and use cashback to buy the desired Smartphone. 

d. If the price of the Smartphone is higher than the cashback, customer only needs to pay the remaining price. The cashback value varies according to the bundling package chosen, the higher the package the greater the cashback value you'll get.

Main Quota 24 hours is 4G internet quota that can be used 24 hours / day during the bundling contract period.

Midnight Quota is internet quota that can be used from 01:00 to 05:00 WIB during the bundling contract period.

All benefits, Quota, Calls and SMS, will be given every 30 days for 12 times (12 months) or 24 times (24 months) since the number is activated. The remaining benefits cannot be accumulated to the next period.

You can check the remaining quota via MySmartfren application or call * 123 #.

Credit Limit (CL) given for this SmartrDeal bundling package is Rp0. Customers can raise CL after the contract ends by following the existing rules.

Customers can buy available quota or packages through MySmartfren application (Volume Based Non Autorenewal package or Smart Ngobrol package) by top up balance first or by selecting the available payment mechanism.

After SmartDeal Bundling contract ends, Customers can buy a plan according to their choice by top up their balance or buy any available plan with selected payment mechanism.

After-sales service is fully handled directly by the official service center in accordance with the Smartphone brand.