FAQ Category: Roaming

Information about the International Roaming Package can be found through MySmartfren apps,*123#, www.smartfren.com , domestic call center (888 Smartfren Numer, 021 - 50100000 Through PSTN, +62 8811223344 Through Other Number), Smartfren Gallery (domestic and international)

You can get information about roaming packages and coverage on the Smartfren website or the MySF application

1. Your Basic Roaming Service has been active by default. You enable to receive SMS while Roaming and please subscribe Data Roaming Package in order to use Internet Roaming.

2. Ensure your SIM card is compatible with Smartfren International Roaming Services by calling to call center or visit nearest Gallery.

For Postpaid customers, You can activate your Advance Roaming Service to enable You to make Outgoing Call, Incoming Call, Sending SMS and Internet via register by completing the International Roaming Application Form to register and approve bill payments using auto debit credit cards through the nearest smartfren gallery.

Activate roaming package through:

UMB *123/5#

MySF Application

Website Reseller

Select the internet package according to your needs and Click Buy Package

To enjoy roaming international facilities, note the following:

1. For Prepaid customers, make sure your SIM Card is compatible with smartfren’s International Roaming Service by visiting the nearest smartfren’s gallery.
2. For Postpaid customers, You can activate your Advance Roaming Service to enable You to make Outgoing Call, Incoming Call, Sending SMS and Internet via register by completing the International Roaming Application Form to register and approve bill payments using auto debit credit cards through the nearest smartfren gallery and ensure your SIM Card compatibility
3. Ensure sufficient credit to use smartfren service in roaming country.
4. Ensure that your destination country is within Smartfren's international roaming range.
5. Make sure the data roaming settings in the phone are turned on.
6. Make sure the device setting as follows:

1. To accelerate the process WHEN YOU ARE ROAMING IN: Singapore, Malaysia, Brunei Darussalam, Thailand, Hongkong, Macau, Vietnam, Taiwan, South Korea, Australia, New Zealand, Canada, Philippines, Myanmar, Lao, Timor Leste, Tanzania

Android Phone :

i. SIM CARD SETTING

Go to SIM TOOLKIT -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING SERVICE -> SMARTFREN

ii. APN SETTING

Go to “SETTING -> CONNECTION / MORE / DUAL SIM & CELLULAR NETWORK -> MOBILE NETWORKS / CELLULAR NETWORK / SIM1 -> ACCESS POINT NAMES -> SMARTFREN4G (If “SMARTFREN4G” doesn’t exist -> Add -> Name : SMARTFREN4G -> APN : SMARTFREN4G -> Save)

Iphone (iOS) : 

1. SIM CARD SETTING

Go to SETTING -> CELLULAR -> SIM APPLICATION -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING MODE -> SMARTFREN ROAMING

2. APN SETTING

Go to “SETTING -> CELLULAR -> CELLULAR DATA NETWORK -> SMARTFREN4G

To accelerate the process WHEN YOU ARE ROAMING OUTSIDE : Singapore, Malaysia, Brunei Darussalam, Thailand, Hongkong, Macau, Vietnam, Taiwan, South Korea, Australia, New Zealand, Canada, Philippines, Myanmar, Lao, Timor Leste, Tanzania

• Android Phone :
  1. SIM CARD SETTING

Go to SIM TOOLKIT -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING SERVICE -> SMARTFREN ROAMING

2. APN SETTING

Go to "SETTING -> CONNECTION / MORE / DUAL SIM & CELLULAR NETWORK -> MOBILE NETWORKS / CELLULAR NETWORK / SIM1 -> ACCESS POINT NAMES -> SMARTFREN4G (If "SMARTFREN4G" doesn't exist -> Add -> Name : SMARTFREN4G -> APN : SMARTFREN4G -> Save)

3. NETWORK MODE SETTING

Go to SETTING -> CONNECTION / MORE / DUAL SIM AND CELLULAR NETWORK -> MOBILE NETWORKS / CELLULAR NETWORK / SIM1 -> NETWORK MODE SETTING / PREFERRED NETWORK TYPE -> 3G ONLY / WCDMA ONLY / 3G/2G (AUTO)

Iphone (iOS) :

1. SIM CARD SETTING

Go to SETTING -> CELLULAR -> SIM APPLICATION -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING MODE -> SMARTFREN ROAMING

2. APN SETTING

Go to “SETTING -> CELLULAR -> CELLULAR DATA NETWORK -> SMARTFREN4G

3. NETWORK MODE SETTING

Go to SETTING -> CELLULAR -> CELLULAR DATA NETWORK -> DISABLE 4G”, or “VOICE & DATA”, and choose “2G/3G”

Check the remaining roaming package quota via MySmartfren App or * 123 #

smartfren give you communication service while you are roaming abroad. Enjoy call & SMS services with interesting tariff and Internet special promo tariff.

If out of quota, internet access will be blocked. To get the access again, you can buy the package through MySmartfren apps or *123#

Volume based roaming package are Smartfren roaming package for customer with limited quota for internet.

You can activate your Smartfren internet package while abroad via: * 123 # or MySmartfren App -> select "BUY" on "My Package" menu -> Select "Roaming" and choose an internet package that suits your needs