FAQ Category: Special For You Promo
Can I combine the Cashback Bonus with the Cashback Bonus I received in other programs?
No. The use of cashback bonuses or quota bonuses from this cashback program cannot be combined with cashback bonuses or quota bonuses obtained from other programs.
Can the Cashback Bonus used for calls, SMS, or other packages other than those stated in the terms & conditions?
Can not. Cashback bonus can only be used to purchase internet plan as stated in the terms and conditions
How do I check whether the Quota Bonus or Cashback has been given or not?
You can check the bonus through MySmartfren application, by dialing *999# or contacting Smartfren customer call at 888 or 0881223344 or at 021 – 50100000 if contacting from other operators.
Can the Quota Bonus and Cashback validity period be extended?
No. If not used, the Quota Bonus will be expired when the validity period ends.
Can the Quota Bonus or Cashback be transferred to other smartfren numbers?
Can not. The Quota and Cashback Bonus can only be used by smartfren numbers that receive the Cashback Bonus.
If I have topped up / bought data voucher according to the program, but haven't received the Quota / Cashback Bonus or have gotten the Quota / Cashback Bonus but the value is not suitable, where can I contact for this issue?
You can contact Smartfren’s customer call at 888 or 08811223344 or at 021- 50100000 if contacting from other operators.
