FAQ Category: Bundling Promo Samsung A12 and A02
What is Samsung Galaxy A12 and Galaxy A02 Bundling with special Samsung smartfren Starter Pack?
This bundling applies specifically for purchasing Samsung Galaxy A12 or Galaxy A02 device with special Samsung smartfren Starter Pack with Quota Bonus up to 672 GB for 2 years and other benefits with top-up of 50K IDR every month (balance remains)
What benefits will I get if I buy this Bundling Package?
Customers will get this following benefits:
• Main Quota (24-Hour) 2 GB/month.
• Chat Quota 5 GB/month, not include voice call or video call.
• Midnight Quota 21 GB/month applies from 01.00 – 05.00 WIB.
• Free Call to all smartfren users.
• Bonus valid until 28 days.
• Bonus applies for 24 month (1 time every month)
• The quota bonus is obtained by the customer by purchasing 50K IDR every month (balance remains).
Where customer can purchase this bundling package?
Customer can buy this bundling package from Samsung, Samsung.com, Shopee, Lazada, JD.id, and Blibli
How do Customers get Quota Bonus?
Customers must top up their credit at least 50K IDR every month and quota bonus will be given directly. The IDR 50,000 credit will remain intact and can be used to purchase other packages.
How do customers check if the Quota Bonus has been received?
Customers can check the quota bonus in MySmartfren application.
Will the 50K credit that I top-up will be lost after claiming the Bonus?
The 50K credit is not lost and can be used to purchase other internet packages.
What if the Quota Bonus is not in MySmartfren application?
Make sure the customer has reloaded minimum of 50K IDR. If the Quota Bonus is still not received, please contact smartfren 24-hour call center at 888.
The customer has reloaded IDR 50,000 in 1 week after activation, why doesn't the customer get the Quota Bonus?
Top up minimum of IDR 50,000 must be done no later than 3 days after card activation, and claims through MySmartfren application no later than 3 days after top up. Top-up credit beyond the specified time will cause the Customer to not get the Quota Bonus
If the Customer does not top up the credit so that the number is in a grace period, can the Customer still get the Bonus?
Customers can still get the Bonus by reloading minimum of IDR 50,000 before the number is terminated. Then the number will be active again and will get the Bonus.
What happens if I don't top up every month consecutively for 2 years?
Bonus Quota 28 GB will be obtained per 30 days if you top up your credit starting from 50K. If you don't top up your credit in a certain month, the total bonus earned in 24 months is less than 672 GB
