FAQ Category: PowerUP
Who can buy the PowerUP Plan?
Currently, PowerUP Plan only applies to new customers (Non Smartfren).
How do I become a PowerUP customer?
Please purchase from MySmartfren application, smartfren.com/powerupwebsite, and nearest smartfren galleries.
What if there are problems to register KTP / KK when purchase the plan?
There are several reasons for problems when registering KTP / KK as follows:
- Unable to register because the maximum limit has been met.
You are only allowed to have 3 registered Smartfren numbers which you can check through https://my.smartfren.com/check_nik.php. You can delete the number you have or add a number via the nearest Smartfren Gallery.
- KTP / KK not valid.
Make sure that the KTP and KK that you enter are correct. If there are still problems, then you are required to come to your sub-district office to update the data.
The PowerUP Starter Pack that I have purchased through the application / website will it be taken to smartfren Gallery or sent to my house?
PowerUP Starter Pack will be sent to the buyer's address according to the address filled in when placing the order. You must ensure that the shipping address is correct and that the telephone number listed is active. You can also choose to pick up the PowerUP Starter Pack at the nearest smartfren Gallery.
Will the starter pack delivery be charged?
Shipping costs are entirely borne by the customer.
What payment methods available if I want to purchase PowerUP Plan?
You can make payments with GOPAY, OVO, DANA, and BCA Virtual Account. Make sure you have enough balance before making a purchase.
Is the purchase of PowerUP Starter Pack available in all regions of Indonesia?
Yes, purchases are made online via www.smartfren.com/powerup or mySF application and it will be sent to your address.
Can I choose Starter Pack with Prepaid or Postpaid?
For now, only Prepaid Starter Pack are available.
What are the conditions to deliver PowerUP Starter Pack?
Each customer is free to choose the shipping method according to the desired rate. Starter Pack delivery is max. 3 working days after ordering or payment transaction. Delivery time estimates may change if large-scale social restrictions (PSBB) applied.
Do I need to re-register the Starter Pack after I receive the Starter Pack?
Yes, by activating through mySF application. If there is a problem when activating the Starter Pack, you can contact Smartfren Call Center at 888 (Smartfren Number) / 08811223344 (Non Smartfren) or via email customercare@smartfren.com.
