FAQ Category: Unlimited Starter Pack
1. Which device can use this smartfren Unlimited Starter Pack?
Unlimited Starter Pack can be used on all Smartphone devices that support the smartfren network
2. What is the fair usage limit given?
The fair usage limit for the Unlimited Lite starter pack is 500MB / per day. And the fair usage limit for the Unlimited starter pack is 1GB / day.
3. Does this Unlimited starter pack have automatic renewal features?
No, for Unlimited Starter Pack there is no auto renewal mechanism (auto-renewal). To be able to activate auto-renewal features, should you buy packages from mySF application or via *123#.
4. How to recover speed if it has reached the fair usage limit?
If Customer wants to enjoy the original speed, there are several steps that can be taken:
- Buy Unlimited boosters
– Membeli Paket Volume based /Kuota Nonstop
As long as the customer has quota, the data usage will be taken from the baseline volume quota
5. How long is the Unlimited Starter Pack active period?
The active period of Unlimited Starter Pack is 7 days (for 7 days Unlimited Starter Pack) and 28 days (for Unlimited Lite and Unlimited 28 days 80K Starter Pack) from the time the card is activated
6. How do I activate the Unlimited Starter Pack?
The Unlimited Package will be active after the card is activated and registered according to Prepaid Registration rules
7. If I buy a Volume Based data package, what is the priority for using the quota?
When a customer purchases a volume based package, then this volume based quota will be consumed first, after that the unlimited package
8. Can the Unlimited Starter Pack be used on a dongle or Mifi device?
This Unlimited Starter Pack cannot be used on MiFi devices, Routers and Dongles
9. Can this unlimited service be used overseas?
This Unlimited Starter Pack is only valid for domestic (domestic) use. For internet usage abroad, customers will be charged according to the provisions of the Smartfren roaming partner
