FAQ Category: dana
What are the benefits of the Gokil Combo 55 GB Starter Pack?
By activating the Prime Card Gokil Combo 55 GB, the customer will get the following benefits:
- 5 GB Kuota 24 Jam
- 50 GB Extra Kuota (01.00 – 05.00 WIB)
- Free unlimited calls to all smartfren
- Unlimited access to the DANA application*
- Free 7-Day Premiere Platinum Video subscription
- Bonus “Application Quota” that can be “selected” and “claimed” on the MySmartfren app (1 GB Video Stream, 1 GB YouTube, 3 GB Zoom, 3 GB Education)
- Masa berlaku 30 hari
How to purchase Gokil Combo 55 GB Starter Pack?
The purchase of this exclusive prime card can only be made through the DANA application
What is Main Quota (24 Hours Quota)?
24 hour quota is a quota that can be used for internet access for 24 hours per day in all applications during the validity period of the package.
What is Extra Quota?
Extra Quota is an additional quota that is given and can be used for internet access in all applications from 01.00 – 05.00 WIB during the package validity period.
What is Free Unlimited DANA Access?
The free quota of unlimited DANA access is a quota that can only be used to access the DANA application with reasonable use and for the duration of the package.
Does Free Call to all smartfren also apply to International Roaming calls?
Free calls to all smartphones can only be used for calls in Indonesia and cannot be used for Roaming International.
What if the quota runs out before the period ends?
If the data packet quota has expired in the middle of the validity period, then the customer cannot access the internet (Hardstop/PAYG Off). Customers can repurchase the data packages available in the DANA application or other options in the MySmartfren application.
How do I check the remaining quota?
Pelanggan dapat cek kuota di aplikasi MySmartfren atau tekan ke *888#
What if there is a remaining quota at the end of the validity period?
When the validity period of the data package ends, the remaining available quota (if any) will be forfeited.
What if the customer has problems related to smartfren services?
Customers can contact smartfren customer care services via:
- Telpon: 021-50100000 dan 08811223344
- Facebook: smartfren
- Twitter: @smartfrencare
- Email: Temukan di halaman Contact Us pada website kami di https://www.smartfren.com/id/contact-us/
- Live Chat: Discover on the my.smartfren.com website and MySmartfren app
Smartfren reserves the right to change the terms and conditions for this program at any time without prior notification to customer. In the event of changes to the terms and conditions, changes will be submitted through smartfren website at www.smartfren.com.
