FAQ Category: Bundling VIVO Y35 revision
For example, the bonus that I have is active on Jan 1, 2022, so the active period of my package ends on Jan 14, 2022. Can I top up my credit on Jan 15, 2022, can I enjoy the quota bonus?
If you can top up your credit on 15 Jan 2022, you will get the bonus for the next period, which is 30 days after 1 Jan 2022. You can use the credit to buy other internet packages to avoid internet usage at regular rates.
What happens if I don't top up every month consecutively for 2 years?
You will get 7 GB quota bonus every 30 days if you top up your credit starting from 50 thousand. If you don't top up your credit in a certain month, the total bonus earned in 24 months is less than 120GB (5GB for 24 months).
If I forget to top up my credit so that my number is in a grace period, can I still get the Bonus?
Customers can still get the Bonus by reloading at least 50 thousand before the number is terminated and the number will be active again and will get a Bonus.
Can I get 2x Bonus if I top up 100 thousand credits?
No. Top up balance at least 50K IDR does not apply to multiples, so reloads with balance of 100K will still get 1x bonus.
Can I top up my credit starting from 50 thousand while I still have an active 7 GB Quota Bonus?
Can. However, the next 7 GB quota bonus will still be given in the next period. Make sure your number is active in the next period so that the bonus can be used.
Can I claim the bonus multiple times with the same cellphone?
No. Bonus can only be claimed 1 time for 1 number by using 1 device.
