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Why do I get this message?

You are a priority selected customer to enjoy the various conveniences provided by Smartfren Elite such as use first, pay later (PayLater), priority network and various other exclusive benefits by upgrading to smartphone Elite.

What are the conveniences offered by Smartfren Elite??

Besides PayLater and priority networks, some conveniences when you switch to being a selected Smartfren Elite customer also include free calls to all smartphone numbers during the active package, ease of managing monthly expenses, and various other advantages such as more economical monthly fees.

In addition, the active period of the package that you use is longer as well as economical because it follows the number of days in 1 monthly billing period.

With Smartfren Elite, you are free to worry because the smartphone services you enjoy are also not automatically disconnected when the package ends or the monthly bill is late.

What are the benefits for me from participating in the offers in this special program?

Only for a limited period, this special program for you will provide bonus benefits such as: 1 GB kuota Youtube + 1 GB kuota Social Media as well as our representative direct service in the process that makes it easier for you to immediately enjoy the various conveniences of the Elite smartphone. 

In addition, in this program you will also enjoy:

-No need to come to Gallery

-Easier & faster process online -Flexible payment method using Virtual Account and e-wallet (ShopeePay, etc.)

Can I still use the prepaid smartphone number that is still in use if I join this special program offer?

You can still use the smartphone number that has been used so far and immediately migrated to the Smartfren Elite service assisted by our representatives.

Are there any fees that must be paid to join the program to become an Elite smartphone?

Tidak ada biaya yang dikenakan untuk mengikuti program ini. Sesuai kebijakan yang ada untuk memudahkan pengaturan pengeluaran bulanan anda, akan diterapkan setting batas kredit (credit limit) dan deposit. Anda akan tetap dapat membeli tambahan paket ataupun add-on yang diinginkan diatas batas kredit kemudian hari dengan kemudahan top-up balance melalui aplikasi mySF, ATM, elektronik ataupun Galeri, dimana semua rincian pemakaian tercatat dalam lembar tagihan bulanan anda

How do I join this special program to become a smartphone Elite customer?

One of the representatives from the Smartfren Gallery will contact the smartphone number you are using. Please make sure your number remains active and reachable.

Jika saat dihubungi anda dalam situasi yang kurang nyaman, mohon beritahukan representatif kami untuk waktu yang diinginkan untuk tetap menjaga kenyamanan anda dalam beraktivitas. Representatif kami mungkin akan beberapa kali berusaha menghubungi anda sebelum berhasil terhubung. Mohon beritahukan representatif kami jika anda tidak berkenan dihubungi kembali untuk tetap manjaga kenyaman anda

Will I get another chance to become a smartphone Elite customer outside of this special program offer?

Can. Because you are a priority smartphone customer, there is always an opportunity to become an Elite smartfren customer next time by visiting the smartfren gallery or contacting WA at: s.id/WAGaleri

This special program provides bonus benefits only for a limited time and can be changed at any time or not given back outside the program period.

What do I need to prepare to participate in the upgrade program to become a smartphone Elite customer?

Our representatives will guide filling out the electronic form (e-form) which will require the following:

  • ID card in the form of a scanned copy or digital photo
  • Family Card in the form of a scanned copy or digital photo
  • Digital photo of you holding your original KTP (close up)
  • An active e-mail account that can be used to receive & send e-forms, confirmations and notifications

Where can I get more information about Smartfren Elite packages and other programs?

You can visit the website: https://www.smartfren.com/explore/product/smartfren-elite/ or by calling 888

Once you become a smartphone Elite customer, find in your mySF app for Smartfren Elite packages and various promotions including smartpoints, exciting Treasure Hunts and other upcoming programs.

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