FAQ Category: About SmartPoin

Smartpoin is a form of appreciation for loyalty provided by Smartfren customers (prepaid and postpaid). This form of appreciation is given to customers in the form of points that can be collected and exchanged with a variety of attractive prize choices.

Customers will get SmartPoin by purchasing internet packages, autorenewal (Extend Package), voucher data, and EVO packages.

Customers can collect SmartPoin that can be exchanged with a variety of prizes and attractive shopping vouchers.

Evaluation level of SmartPoin membership will be carried out every 1st of each month. Increase the use of your smartfren service to reach a higher level of SmartPoin.

Evaluation level of SmartPoin membership will be carried out on the 1st of each month.
The level status will be based on how long the active card and the total value of the use of smartfren services in the last 3 months.
If the value of service use over the past 3 months has increased or decreased, then your membership level can change higher or lower.

Yes, there are 5 levels of membership in SmartPoin, namely: Red, Silver, Gold, Platinum, and Elite. Every level has different advantages, some of them are:

1. The SmartPoin values ​​obtained for each level will be different, the higher the SmartPoin level, the higher the SmartPoin value will be obtained,

2. Exclusive rewards for certain levels, and

3. Various other exclusive offers that you can get only with your SmartPoin 10 redeem (limited stock and only for a certain level).

Customers cannot remove SmartPoin membership.

The SmartPoin validity period is 180 days after you get it.

Yes, your SmartPoin will be carried away on the SmartPoin profile page.

Your SmartPoin cannot be transferred to other customers numbers and cannot be exchanged for money.