When did the validity of benefit started ?

Once you click “ACTIVATE” on the registration page , the validity has started. It is recommended to do registration near your departure date and make sure the data you submit are all correct.

Can I refund my purchase if my data has been denied?

Unfortunately, you can not refund your purchase even if your data is rejected. Make sure to input your data correctly and provide the necessary documents.

How can I purchase smartfren eSIM for tourists?

You can purchase our eSIM through our website https://www.smartfren.com/en/sptourist/, and complete the payment online using your preferred payment method. Then proceed to registration & online activation by clicking the link sent to your email.

What does "Instant Online" mean?

Tourists can purchase and activate eSIM fully online without having to visit any offline stores. Just make sure that your email is correct so we can send you the eSIM activation code.

What devices support eSIM?

The list of devices that supports eSIM can be checked here https://s.id/eSIMDevice

I bought the eSIM Tourist Unlimited Package and it has FUP/ day. What is FUP?

FUP (Fair Usage Policy) is a limit on internet speed for heavy users. This is done to prevent overuse/ abuse of services by a few users which could lead to unavailability of services for other users.

Why do I need to submit my IMEI and passport information?

As per Indonesian government regulations, all forms of cell phones, handheld computers, and tablets are mandatory to register for IMEI. In addition, foreigners are mandated to prepare their valid identity document (passport/ KITAS/ KITAP) for prepaid registration.

How long do I have to wait for my card to be activated?

Verification process can be take up to 24 hours. Our business hours are from 7 AM to 11 PM (GMT +7). Any activation made after 11 PM will be handled during the next business hours.

My data registration has been declined. What do I do now?

Unfortunately, if your registration process failed, you have to visit one of our galleries, which you can find here s.id/SmartfrenGaleri . Make sure to prepare your valid identity document and the eSIM activation QR email.

Is the smartfren eSIM tourist connection available throughout Indonesia?

Our eSIM can be used throughout the popular destination spots in Indonesia. Check here s.id/SmartfrenCoverage for our coverage

How can I check my balance?

You can check your balance via mySF app.

Where should I go if I have further questions?

You can contact us via live chat on www.smartfren.com or you can WhatsApp us here https://s.id/chatwasf .

sptourist – smartfren

Quick and easy eSIM activation

Set up connection even before landing in Indonesia

Free Local Call up to 15 minutes*
Free International Call up to 10 minutes*
Free text up to 500 texts*
Free access to WhatsApp & Line up to 5GB*

Check Device Compatibility

Make sure your device is supported for eSIM

4 simple steps to get smartfren eSIM

1. Select a Plan

Tap on the GET YOUR eSIM button and choose the ideal plan for you

2. Pay with credit card

Complete the purchase process and pay using the available payment method

3. Register with passport

Get your Passport and IMEI number set for registration.

4. Activate eSIM with QR Code

Use the QR code sent to your email to proceed with eSIM installation

Why eSIM is the better option?

No need for a physical card

Offers greater security by direct device embedding, minimizing theft and loss

Time-efficient activation

Buy and pay online, then do the easy activation process on your own

Activation before landing

It’s possible to buy and activate an eSIM before reaching Indonesia

Long Validity SIM

Can extend SIM validity up to 90 days by buying packages on smartfren.

FAQ

When did the validity of benefit started ?

Once you click “ACTIVATE” on the registration page , the validity has started. It is recommended to do registration near your departure date and make sure the data you submit are all correct.

Can I refund my purchase if my data has been denied?

Unfortunately, you can not refund your purchase even if your data is rejected. Make sure to input your data correctly and provide the necessary documents.

How can I purchase smartfren eSIM for tourists?

You can purchase our eSIM through our website https://www.smartfren.com/en/sptourist/, and complete the payment online using your preferred payment method. Then proceed to registration & online activation by clicking the link sent to your email.

What does “Instant Online” mean?

Tourists can purchase and activate eSIM fully online without having to visit any offline stores. Just make sure that your email is correct so we can send you the eSIM activation code.

What devices support eSIM?

The list of devices that supports eSIM can be checked here https://s.id/eSIMDevice

I bought the eSIM Tourist Unlimited Package and it has FUP/ day. What is FUP?

FUP (Fair Usage Policy) is a limit on internet speed for heavy users. This is done to prevent overuse/ abuse of services by a few users which could lead to unavailability of services for other users.

Why do I need to submit my IMEI and passport information?

As per Indonesian government regulations, all forms of cell phones, handheld computers, and tablets are mandatory to register for IMEI. In addition, foreigners are mandated to prepare their valid identity document (passport/ KITAS/ KITAP) for prepaid registration.

How long do I have to wait for my card to be activated?

Verification process can be take up to 24 hours. Our business hours are from 7 AM to 11 PM (GMT +7). Any activation made after 11 PM will be handled during the next business hours.

My data registration has been declined. What do I do now?

Unfortunately, if your registration process failed, you have to visit one of our galleries, which you can find here s.id/SmartfrenGaleri . Make sure to prepare your valid identity document and the eSIM activation QR email.

Is the smartfren eSIM tourist connection available throughout Indonesia?

Our eSIM can be used throughout the popular destination spots in Indonesia. Check here s.id/SmartfrenCoverage for our coverage

How can I check my balance?

You can check your balance via mySF app.

Where should I go if I have further questions?

You can contact us via live chat on www.smartfren.com or you can WhatsApp us here https://s.id/chatwasf .

Online eSIM with express activation