Unlimited HarianPuas Internetan Setiap Hari Tanpa Batasan Aplikasi
Unlimited 24 Hours
Bebas Internetan Setiap Hari
Bebas Semua Aplikasi
Internetan tanpa batasan aplikasi
Will not cut balance
Pulsa aman Walau Kuota Habis
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Check the answers about the product here
Unlimited Starter Pack
- 1. Which device can use this smartfren Unlimited Starter Pack?
Unlimited Starter Pack can be used on all Smartphone devices that support the smartfren network
- 2. What is the fair usage limit given?
The fair usage limit for the Unlimited Lite starter pack is 500MB / per day. And the fair usage limit for the Unlimited starter pack is 1GB / day.
- 3. Does this Unlimited starter pack have automatic renewal features?
No, for Unlimited Starter Pack there is no auto renewal mechanism (auto-renewal). To be able to activate auto-renewal features, should you buy packages from mySF application or via *123#.
- 4. How to recover speed if it has reached the fair usage limit?
If Customer wants to enjoy the original speed, there are several steps that can be taken:
- Buy Unlimited boosters
– Membeli Paket Volume based /Kuota Nonstop
As long as the customer has quota, the data usage will be taken from the baseline volume quota
- 5. How long is the Unlimited Starter Pack active period?
The active period of Unlimited Starter Pack is 7 days (for 7 days Unlimited Starter Pack) and 28 days (for Unlimited Lite and Unlimited 28 days 80K Starter Pack) from the time the card is activated
- 6. How do I activate the Unlimited Starter Pack?
The Unlimited Package will be active after the card is activated and registered according to Prepaid Registration rules
- 7. If I buy a Volume Based data package, what is the priority for using the quota?
When a customer purchases a volume based package, then this volume based quota will be consumed first, after that the unlimited package
- 8. Can the Unlimited Starter Pack be used on a dongle or Mifi device?
This Unlimited Starter Pack cannot be used on MiFi devices, Routers and Dongles
- 9. Can this unlimited service be used overseas?
This Unlimited Starter Pack is only valid for domestic (domestic) use. For internet usage abroad, customers will be charged according to the provisions of the Smartfren roaming partner
- 1. What is an Unlimited Package?
The Unlimited Package is an internet package from Smartfren that provides Unlimited internet access services in all applications and is valid on all Smartfren networks, as well as additional benefits of Unlimited Calls to Smartfren users. With this Unlimited package, customers no longer have to worry about running out of quota when accessing internet services.
- 2. How many types of Unlimited packages are available?
Unlimited Package consists of Unlimited Daily (1 day), Unlimited Weekly (7 & 14 days) and monthly Unlimited packages (28 days).
- 3. How do I register for the Unlimited package?
Registration / purchase of Unlimited packages can be done via the mySF application and also USSI * 123 #
- 4. Is there any fair usage limit for Unlimited packages?
There is a fair usage limit for Unlimited packages according to the package taken. If it exceeds the fair usage limit, the customer can still access the internet at an adjusted speed.
- 5. What Starter Pack can I use to subscribe to this Unlimited package?
This Unlimited Package applies to all prepaid & postpaid customers, except for MiFi users (unlimited services cannot be used on MiFi devices).
- 6. Is there any automatic renewal method available for this Unlimited package?
Yes, there is an automatic renewal mechanism for Unlimited 55K, 80K and 100K Unlimited packages.
For Unlimited 55K: if auto renewal is successful in the next cycle, the price charged is Rp53K
For Unlimited 80K: if auto renewal is successful in the next cycle, the price charged is Rp75K
Unlimited 100rb, jika berhasil auto renewal pada cycle berikutnya maka harga yang dikenakan adalah Rp 95rb
This auto renewal package will be extended at 23:00 on the 28th day since the package is active
- 7. Can I buy a Volume Based package if I already have this Unlimited package?
Yes, and by buying a volume based package, you can also increase the speed when the number subscribed to the Unlimited package reaches the normal usage limit. For conditions where the customer has a Data Volume quota and an Unlimited service package, the Data Volume quota will be consumed first.
- 8. Can the Unlimited package be used overseas?
No, the Unlimited package can only be used domestically (domestic).
- 9. How to increase the speed when it reaches the fair usage limit?
To restore speed when it reaches the fair usage limit, you can also purchase an Unlimited booster package, this package is available with a choice of 1 day, 3 days and 7 days
- 10. How do I make sure my auto renewal is successful?
The package auto-renewal process on the 28th day starts between 23.00 -23.59 hours. Therefore, make sure you have sufficient credit, according to the price of the package that will be automatically renewed (auto renewal).To check your remaining credit, check your credit on the mySF app or you can use USSI by dialing * 999 #
- 11. What happens if the auto renewal doesn't work?
If on the 28th day between 23: 00-23: 59, when the automatic renewal takes place, it turns out that the credit is insufficient, the package will be forfeited, to be able to enjoy Smartfren data services, the customer must repurchase the data package to avoid charging regular rates
Voucher Data Unlimited
- 1. Can postpaid numbers top up with Unlimited data vouchers?
No, the Super 4G Unlimited Data Voucher only applies to Prepaid smartfren numbers
- 2. Can the Unlimited data voucher be used to a modem or EVO number?
No, if it is top up to the modem, the charging will fail, but the voucher can still be used to a prepaid number that is used on smartphone
- 3. Can the number used directly after top up with unlimited data voucher?
After being topped up, the Super 4G Unlimited Data Voucher will immediately become an internet package and at the same time increase the card's active period
- 4. Is there an automatic renewal for unlimited data vouchers?
No, the active period of the package attached to the Unlimited voucher is as stated on the voucher, for automatic renewal purchases can be purchased via the MySF application or USSI * 123 # with the payment method of credit deduction or e-wallet balance (go pay, OVO)
- 5. Is there a difference in FUP (fair usage policy) for each Unlimited Voucher?
The following is information on the active period & FUP of each Unlimited Voucher:
- Unlimited data voucher 20Rb FUP 1GB / day active period 7 days
- Unlimited data voucher 40Rb FUP 1GB / day active period 14 days
- Unlimited data voucher 55Rb FUP 0.5GB / day active period 28 days
- Unlimited data voucher 80Rb FUP 1GB / day active period 28 days
- 6. Can the unlimited data voucher be purchase repeatedly before the 28 days active period ends?
Yes, the purchase of unlimited data vouchers can be purchased over and over before the first voucher active period runs out, but top up does not add to the daily FUP.
- 7. What happens when the unlimited data package active period runs out?
When the voucher package validity period runs out, internet usage will cut the main quota or regular credit, if you don't have credit, internet access will stop
- 8. Can this unlimited voucher data be used overseas?
You can't, because basically the unlimited package can only be used in areas covered by the smartfren network
- 9. What happens when usage reaches the normal daily usage limit?
When the fair usage limit (FUP) per day has been reached, the speed will be adjusted to 128 Kbps. Normal speed (best effort) will be given back the next day at 00:00 (FUP is reset daily) but the remaining quota from the previous FUP will not be accumulated
Add-On Booster Unlimited
- 1. Can I buy Add-On package if I haven't subscribed to the Unlimited package?
No. Customers must have Unlimited package (daily / monthly) before purchasing Add On package.
- 2. How long does Add-On Unlimited package last?
The Add On package is valid until 23:59:59 on the same day as the purchase of the Add On package or according to the active time of the Add-On package.
- 3. What if the Add-On package quota FUP runs out before 23:59?
If the fair usage limit has been reached, the customer can still access the internet at an adjusted speed.
- 4. How do I register for this Add-On package?
Registration for Add On Unlimited package is done through MySF application.
- 5. Is there an automatic renewal for this Add-On package?
No, there is no automatic renewal mechanism for this Add On package.
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