Apa itu Vidio Hard Bundling?

Vidio Hard Bundling adalah benefit tambahan berlangganan Vidio yang akan diberikan kepada pelanggan yang membeli paket data tertentu, dalam hal ini paket data Unlimited Non Stop & paket Kuota.

Apa saja paket data yang bisa mendapatkan benefit tambahan Vidio?

Untuk saat ini, pelanggan yang membeli paket Unlimited Non Stop & paket Kuota di bawah ini yang berhak mendapatkan benefit tambahan berlangganan Vidio : Unlimited Non Stop : Unlimited Non Stop 12GB, Unlimited Non Stop 30GB, Unlimited Non Stop 45GB, Unlimited Non Stop 60GBVolume Based : Kuota 30GB, Kuota 60GB, Kuota 90GB, Kuota 120GB, Kuota 100GB, Kuota 200GB, Kuota 420GB

Bagaimana cara mengklaim benefit tambahan Vidio?

Pelanggan dapat mengklaim benefit berlangganan Vidio melalui aplikasi My smartfren & USSI. Melalui aplikasi My smartfren, pelanggan dapat melihat benefit tambahan Vidio di menu Smartpoin – Voucher Aktif saya. Untuk klaim benefit, pelanggan tinggal klik Gunakan Voucher.Melalui USSI, pelanggan dapat dial ke *878*78# lalu pilih Voucher untuk redeem

Berapa Lama Masa Berlaku dari Paket tambahan Vidio ini?

Masa berlaku paket berlangganan Vidio akan mengikuti masa berlaku paket data.

Apakah ada batasan waktu untuk klaim benefit tambahan Vidio?

Iya ada. Masa klaim benefit tambahan vidio adalah 28 hari terhitung dari tanggal aktivasi paket data.

Apabila saya sebelumnya sudah berlangganan Vidio, kemudian saya membeli salah satu paket data Unlimited Non Stop atau Volume Based, bagaimana status paket Vidio saya?

Apabila pelanggan sebelumnya sudah berlangganan Vidio, kemudian karena membeli paket Unlimited Non Stop/ Paket Kuota mendapatkan benefit tambahan Vidio, maka yang akan dikonsumsi terlebih dulu adalah paket Vidio yang sudah berjalan/ yang pertama sesuai masa aktifnya.

Jika dalam waktu bersamaan, saya membeli paket data yang sama, apakah saya mendapatkan benefit tambahan Vidio sejumlah paket data yang saya beli?

Iya betul. Benefit tambahan Vidio akan tetap diberikan sesuai jumlah pembelian paket. Masa aktif paket berlaku sesuai dengan masa aktif masing – masing.

Bagaimana jika Pelanggan ada kendala terkait layanan smartfren?

Pelanggan dapat menghubungi layanan customer care smartfren melalui: Telpon: 021-50100000 dan 08811223344Facebook: smartfrenTwitter: @smartfrencareEmail: Temukan di halaman Contact Us pada website kami di https://www.smartfren.com/id/contact-us/Live Chat: Temukan di website my.smartfren.com dan aplikasi MySF smartfren berhak untuk merubah syarat dan ketentuan untuk program ini setiap saat tanpa pemberitahuan sebelumnya ke pelanggan. Dalam hal adanya perubahan terhadap syarat dan ketentuan, perubahan akan disampaikan melalui website resmi smartfren di www.smartfren.com

Bagaimana jika Pelanggan ada kendala dalam mengakses aplikasi Vidio?

Pelanggan dapat menghubungi layanan customer support Vidio melalui: Email : info@vidio.comPortal Vidio, klik http://support.vidio.com/support/tickets/new Jangan lupa lampirkan detail kendala yang kamu hadapi ya.

Beli Paket Data min. 50Rb, dapat bonus berlangganan Vidio Premier Gold

What is Video Hard Bundling?

Vidio Hard Bundling is an additional benefit of subscribing to Vidio that will be given to customers who purchase certain data packages, in this case Unlimited Non Stop data packages & Quota packages.

What data packages can get additional Vidio benefits?
For now, customers who buy the Unlimited Non-Stop & Quota packages below are entitled to additional Vidio subscription benefits:
1. Unlimited Non Stop : - Unlimited Non Stop 12GB - Unlimited Non Stop 30GB - Unlimited Non Stop 45GB - Unlimited Non Stop 60GB
2. Volume Based : 30GB quota, 60GB quota, 90GB quota, 120GB quota, 100GB quota, 200GB quota, 420GB quota

How to claim additional benefits of Video?
Customers can claim the Vidio subscription benefit through the My smartphone & USSI application.
- Through the Mysmartfren application, customers can see the additional benefits of Video in the Smartpoint menu – My Active Voucher. To claim benefits, customers just click Use Voucher.
- Through USSI, customers can dial *878*78# then select Voucher to redeem

How long is the validity period of this additional Video Package?

The validity period of the Vidio subscription package will follow the validity period of the data package.

Is there a time limit to claim additional Vidio benefits?

Yes, there is. The claim period for additional video benefits is 28 days from the date of activation of the data package.

If I have previously subscribed to Vidio, then I buy one of the Unlimited Non Stop or Volume Based data packages, what is the status of my Vidio package?

If the customer has previously subscribed to Vidio, then because he bought the Unlimited Non Stop package/ Quota Package, he gets additional Vidio benefits, what will be consumed first is the Vidio package that is already running / the first according to its active period.

If at the same time, I buy the same data package, will I get additional Vidio benefits for the number of data packages I purchased?

Yes, it is true. Additional video benefits will still be provided according to the number of package purchases. The active period of the package applies according to the active period of each.

What if the customer has problems related to smartfren services?
Customers can contact smartfren customer care services via:
1. Telpon: 021-50100000 dan 08811223344
2. Facebook: smartfren
3. Twitter: @smartfrencare
4. Email: Find it on the Contact Us page of our website at https://www.smartfren.com/en/contact-us/
5. Live Chat: Find it on my.smartfren.com website and MySF app
Smartfren reserves the right to change the terms and conditions for this program at any time without prior notification to customer. In the event of changes to the terms and conditions, changes will be submitted through smartfren website at www.smartfren.com.

What if the customer has problems accessing the Vidio application?
Customers can contact Vidio's customer support service via:
1. Email : info@vidio.com
2. Portal Vidio, klik http://support.vidio.com/support/tickets/new
Don't forget to attach details of the problems you're facing, okay?